SAFE PLAY

Safe Play Commitment

bg789 Responsible Gaming
Play Smart. Stay in Control.

bg789 believes that gambling should be an enjoyable, recreational activity — never a source of financial stress or personal harm. This page sets out the tools, resources, and guidance available to every player on our platform to help you maintain healthy control over your gaming activity. If you ever feel that gambling is becoming a problem, we are here to help.

18+ Only

24/7 Support

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Bangladesh

Protection Tools at a Glance

Built-In Safeguards on bg789

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Strict 18+ Age Verification

All players must be at least 18 years of age to register and play on bg789. Identity verification is required to confirm age, and any account found to belong to an underage individual will be permanently closed without delay.

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Self-Exclusion Programme

Players who feel they need a break from gambling can request self-exclusion for a set period — from 24 hours up to permanent closure. During self-exclusion, your account is locked and all promotional communications are suspended.

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Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your bg789 account. Limits take effect immediately when reduced, and any request to increase a limit requires a 7-day cooling-off period before it is applied.

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Session Time-Out

Set a maximum session duration so that bg789 automatically logs you out after a defined period of continuous play. Session reminders at 30-minute intervals are also available so you stay aware of how long you have been playing.

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Activity & Loss Tracking

Your bg789 account dashboard displays a full history of your deposits, withdrawals, bets placed, and net wins or losses over any custom date range. Reviewing this data regularly is one of the simplest ways to stay in control of your gambling budget.

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Reality Check Reminders

bg789 can prompt you with a reality check notification during an active session, showing you how long you have been playing and your net session result. You can set the interval for these reminders from 15 minutes to 2 hours in your account settings.

§1 Age Restriction — 18+ Only

At the point of registration, all players are required to confirm that they are aged 18 or above. bg789 reserves the right to request identity verification documents — including a national ID card, passport, or driver's licence — at any point to confirm a player's date of birth. Until verification is complete, withdrawal of funds may be suspended.

If bg789 has reasonable grounds to suspect that a player is under 18 years of age, the account will be suspended immediately pending investigation. Any funds deposited by a player who is subsequently confirmed to be underage will be returned to the payment method used for the original deposit, and no winnings will be paid out.

Parental Responsibility: If you share a device with minors, please take appropriate steps to prevent underage access to gambling websites, including enabling parental control software. bg789 recommends tools such as Net Nanny, Qustodio, or the built-in parental controls available on all major operating systems and mobile devices.

§2 Recognising Problem Gambling

For the vast majority of players on bg789, gambling is an entertaining pastime — a way to enjoy cricket betting during the BPL season, spin through slots on a weekend evening, or try a live casino table for the thrill of it. However, for a small minority of people, gambling can develop into a habit that causes real harm. The first and most important step toward getting help is recognising the warning signs.

Problem gambling does not always look the same in every person, but a number of behavioural patterns are widely recognised as indicators that gambling has moved beyond healthy recreation:

Chasing losses: Placing additional bets specifically to recover money that has already been lost, rather than stopping and accepting the loss as part of the game.
Gambling with money you cannot afford to lose: Using funds allocated for rent, groceries, utility bills, school fees, or other essential household expenses to fund gambling activity.
Secrecy and dishonesty: Hiding gambling activity from family members, partners, or friends, or lying about the amount of time and money spent gambling.
Neglecting responsibilities: Missing work or study obligations, withdrawing from family time, or neglecting personal health and relationships due to time spent gambling.
Borrowing to gamble: Taking out loans, using credit facilities, selling personal possessions, or borrowing from family and friends specifically to fund gambling sessions.
Inability to stop: Feeling unable to walk away from a session even when you intended to, or repeatedly failing to stick to time or money limits you set for yourself.
Gambling as an escape: Turning to gambling as a way to deal with stress, anxiety, depression, boredom, or other difficult emotions rather than addressing the underlying cause.
Preoccupation with gambling: Spending a significant portion of your day thinking about gambling — past sessions, future bets, strategies — even when you are not actively playing.

Important Perspective: Experiencing one or more of these signs does not automatically mean you have a gambling disorder. However, if several of these patterns resonate with you, it is a strong signal that speaking with a support professional and using the player protection tools below is the right next step.

§3 Self-Assessment Questionnaire

Answering these questions honestly — for yourself, not for anyone else — is one of the most effective ways to gauge whether your gambling habits remain within a healthy range. These questions are adapted from widely used responsible gaming screening frameworks and are provided here as a private, informal self-check tool.

If you answer "Yes" to three or more of the following questions, we strongly encourage you to use the self-exclusion or time-out features described in the next section, and to reach out to bg789 support for a confidential conversation.

Have you ever spent more money gambling than you originally planned for a single session?

Have you ever borrowed money or sold something valuable in order to fund gambling?

Have you ever felt restless, irritable, or anxious when trying to cut down or stop gambling?

Have you lied to a family member or close friend about the time or money you spend gambling?

Do you find yourself thinking about gambling frequently when you are not playing?

Have you ever chased losses — that is, gambled more in an attempt to win back money you lost?

Has gambling ever caused problems in your relationships, work, or studies?

Do you use gambling as a way to escape from stress, personal problems, or difficult feelings?

Confidential Support: bg789 support agents are trained to handle responsible gaming conversations with sensitivity and without judgment. If you want to discuss your answers to these questions with a support agent, contact us at [email protected] with the subject line "Responsible Gaming". All such communications are treated as strictly confidential.

§4 Player Protection Tools

bg789 has built a suite of player protection tools directly into the platform. These tools are available to every registered player at no cost and can be activated at any time from your account settings or by contacting support. All limit reductions and protective measures take effect immediately upon request.

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Deposit Limits

Cap your daily, weekly, or monthly deposits in BDT. Reductions apply instantly. Increases require a 7-day waiting period to prevent impulsive decisions.

Immediate Effect

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Loss Limits

Set a maximum amount you are willing to lose in a given period. Once your loss limit is reached, further play is blocked for that period — no exceptions.

Automatic Block

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Cool-Off Period

Take a short break of 24 hours, 48 hours, 7 days, or 30 days. Your account is fully suspended during the cool-off period and all marketing is paused.

Flexible Duration

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Account Lock

Request an immediate account lock that prevents all login, deposits, and gameplay. Useful in moments of crisis when you need to stop right now without delay.

Instant Lock

How to Activate These Tools: Log in to your bg789 account and navigate to Account Settings → Responsible Gaming. All tools listed above are accessible from that dashboard. Alternatively, contact [email protected] and a support agent will set up any protection measure on your behalf within one hour (BST, UTC+6).

§5 Self-Exclusion

Self-exclusion is the most comprehensive protection tool available on bg789. It is designed for players who have concluded that they need a sustained period — or a permanent cessation — of gambling activity. Self-exclusion is taken seriously at bg789: once activated, it cannot be reversed until the exclusion period has fully elapsed, and all attempts to circumvent the exclusion by creating a new account are treated as a breach of our Terms & Conditions.

The following self-exclusion durations are available:

6 Months: A medium-term break recommended for players who recognise a developing problem and want time to re-evaluate their habits.
1 Year: A longer break that allows sufficient distance from gambling to seek professional support and rebuild financial stability.
3 Years: An extended exclusion period for players with a history of problem gambling who want a robust long-term barrier.
Permanent / Lifetime Exclusion: An indefinite exclusion with no end date. bg789 will not reinstate a permanent self-exclusion under any circumstances.

During any self-exclusion period, the following actions are taken automatically by bg789 within 24 hours of the exclusion being confirmed:

Your account login is disabled and all active sessions are terminated.
All pending bonus offers, free spins, and promotional credits are forfeited and removed from your account.
You are removed from all bg789 marketing lists, including email promotions, SMS campaigns, and push notifications.
Any available balance remaining in your account at the time of exclusion is returned to your registered payment method (bKash, Nagad, or Rocket) within 5 business days.

Cannot Be Reversed Early: Self-exclusion periods cannot be shortened once activated, regardless of the reason given. This is a deliberate safeguard, not an administrative policy — the cooling-off period is the entire point of self-exclusion. If you are approaching the end of your exclusion period and are unsure whether you are ready to return, we strongly recommend extending the exclusion or seeking guidance from a professional support organisation.

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration in the message body. Include the email address and mobile number registered to your account. bg789 will confirm activation within 24 hours (BST, UTC+6).

§6 Deposit & Time Limits

Setting clear financial and time boundaries before you start playing is one of the most practical steps any player can take to keep gambling enjoyable. bg789 makes it straightforward to configure these limits directly from your account dashboard, and our support team can assist with setup at any time.

Deposit Limits in Detail:

Daily Limit: The maximum total amount in BDT that can be deposited across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in a single calendar day (midnight to midnight, BST).
Weekly Limit: The maximum total deposit amount across a rolling 7-day period. The week resets on Monday at 00:00 BST.
Monthly Limit: The maximum total deposit amount across the current calendar month. Particularly useful for players who receive a monthly salary and want to set a fixed entertainment budget as a percentage of their income.

If you reach your configured limit, you will receive a notification and all further deposit attempts for that period will be declined. Limits can be reduced instantly from your account settings with no waiting period. Any request to increase a limit requires a mandatory 7-day cooling-off period before the increase is applied — this prevents impulsive decisions made in the heat of a session from overriding a carefully considered long-term limit.

Session Time Limits:

You can set a maximum session duration ranging from 30 minutes to 8 hours.
Reality check pop-ups can be configured to appear every 15, 30, 60, or 120 minutes, showing you your current session duration and net win/loss figure.
When your session time limit is reached, bg789 will log you out automatically and display a summary of your session before the account is locked for a 10-minute mandatory cooling-off period.

Practical Tip — Set a Budget Before You Play: Before every session, decide in advance the exact amount in BDT that you are comfortable losing — treating it as the cost of entertainment, not as an investment. Set that amount as your session deposit limit. Once that budget is spent, the session is over. Never view gambling as a way to earn money or recover previous losses.

§7 Support & Resources

If you feel that gambling is becoming a problem for you or for someone you care about, please do not hesitate to reach out. bg789's support team is available 24/7 and is trained to handle responsible gaming conversations with complete confidentiality and without judgment. We will never question your decision to seek help or to limit your account — it is the right thing to do, and we will support you through it.

In addition to bg789's internal support, several organisations provide professional counselling and support for gambling-related issues. If you are in Bangladesh, speaking with a trusted medical professional or a mental health counsellor is a good first step. General guidance and self-help resources on problem gambling are widely available and can be accessed privately online.

Friends and family members who are concerned about the gambling habits of a loved one are also encouraged to contact bg789 support. While we cannot disclose account details to third parties, we can provide guidance on how to approach the conversation and what resources are available.

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24/7 Live Chat Support

Start a live chat session directly from the bg789 platform. Our English-language support agents respond within minutes and can immediately activate any responsible gaming tool on your account.

Available around the clock, including weekends and public holidays in Bangladesh.

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Responsible Gaming Email

For sensitive enquiries — including self-exclusion requests, account closures, and confidential discussions about gambling habits — email us directly.

Subject line: "Responsible Gaming"

[email protected]

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Professional Counselling

bg789 encourages players who need more than platform-level support to speak with a qualified mental health or addiction counsellor. In Bangladesh, general mental health services are available through both public and private healthcare providers in Dhaka, Chittagong, Sylhet, and other major cities.

§8 Our Commitment to Safe Play

Responsible gaming is not a legal checkbox for bg789 — it is a core part of how we operate. We believe that a platform can only be genuinely trusted when it prioritises the long-term wellbeing of its players over short-term revenue. That belief shapes every policy, tool, and conversation described on this page.

bg789 continuously reviews its responsible gaming programme to ensure it reflects current best practice. Our support team receives ongoing training in identifying and sensitively handling problem gambling indicators. Our platform is designed so that protective tools are easy to find, quick to activate, and impossible to accidentally bypass.

We are committed to the following principles in everything we do at bg789:

Transparency: We will always be clear about the odds, the house edge, and the fact that gambling outcomes are determined by chance. We will never market bg789 as a way to earn income or to solve financial problems.
Accessibility: Responsible gaming tools will always be free, immediately accessible, and clearly signposted within the platform — never hidden behind extra steps or conditional on account status.
Prompt Action: When a player requests self-exclusion, a deposit limit reduction, or an account closure for responsible gaming reasons, bg789 will act within the timeframes stated on this page — no delays, no objections.
Confidentiality: All responsible gaming communications are handled with strict confidentiality. A player's decision to seek help or restrict their account will never be shared with third parties or used in any commercial profiling.
No Underage Gambling: bg789 enforces age verification rigorously and treats any breach of the 18+ rule with the highest level of seriousness.

A Final Word: Gambling should always be fun. The best sessions on bg789 are the ones where you set a budget, stick to it, enjoy the cricket markets or slot spins you planned, and walk away — whether you are up or down — feeling entertained rather than stressed. If a session ever stops feeling that way, that is the moment to use the tools on this page. We are always here to help.

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